This ECAR research bulletin refines the concepts of crowdsourcing and mass intelligence and provides several notable examples of their vast potential when they are used together. As higher education faces the challenge of supporting increasingly broad-spectrum IT services for a progressively sophisticated user population while facing tighter institutional and IT budgets, the bulletin also offers a suggestion of a potential win-win for higher education: crowdsourcing the IT help desk.
Giorgio Bertini
Research Professor on society, culture, art, cognition, critical thinking, intelligence, creativity, neuroscience, autopoiesis, self-organization, complexity, systems, networks, rhizomes, leadership, sustainability, thinkers, futures ++
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Nikolai Bogdanov Belsky
Learning Technologies 